Refund policy

Last Updated: [2026.01.03]

At Yuan Fine Jewelry, we are committed to your complete satisfaction. We take great pride in the quality and craftsmanship of our jewelry and want you to love your purchase. Please review our policy below to understand your options.

Returns & Exchanges

Most products are accepted for store credit or exchanges in Canada within 7 days of the delivery date.

  • Items eligible for credit/exchange must be:
    • In their original, unworn condition.
    • In the original packaging, including any gift boxes, pouches, or authenticity cards.
    • Accompanied by the original invoice or proof of purchase.
    • Not a custom-made, engraved, or "Final Sale" item (clearly marked as such on the product page).
  • How to Initiate a Return or Exchange:
    1. Contact our customer service team at Yuanfinejewelry@gmail.com, within the 7-days window to request a Return Merchandise Authorization (RMA) number.
    2. Once you have your RMA number, securely package the item(s) in their original condition and mail them to the address we provide. We recommend using a trackable and insured shipping service.
    3. Once your return is received and inspected, we will notify you and process your exchange or refund.

Exchanges

  • If you wish to exchange an item for a different size or style, you will be responsible for any price difference and the additional shipping costs.
  • We will process the exchange once the original item is received and inspected. If the item you wish to exchange for is out of stock, we will issue a refund instead.

Non-Returnable Items

For hygiene and custom nature, the following items are FINAL SALE and cannot be returned or exchanged:

  • Custom-made, bespoke, or personalized jewelry (including items with engravings).
  • Earrings for pierced ears (for health and safety reasons).
  • Any item marked "Final Sale" or "Clearance."
  • Items that have been worn, altered, damaged, or are not in their original condition.

Damaged or Incorrect Items

We carefully inspect every order before it is shipped. However, if you receive a damaged or incorrect item, please contact us immediately at Yuanfinejewelry@gmail.com within 7 days of receipt. Please include your order number and photos/video of the damaged or incorrect item. We will provide a pre-paid shipping label for you to return the item and will expedite a replacement or full refund at no cost to you.

Cancellations

You may cancel your order within 24 hours of placing it, provided it has not yet entered the fulfillment process. Please contact us urgently at Yuanfinejewelry@gmail.com. For custom orders, cancellations may not be possible once production has begun.

Return Shipping Costs

  • The customer is responsible for the cost of return shipping for change-of-mind returns and exchanges.
  • Yuan Fine Jewelry will cover return shipping costs for items that are damaged, defective, or incorrect due to our error.

International Returns

  • For orders shipped outside of Canada, customers are responsible for any customs duties, taxes, and import fees associated with the return. These costs are non-refundable.
  • We recommend declaring the returned goods as "Returned Merchandise" to avoid additional charges.

Warranty

Yuan Fine Jewelry offers a one-month Limited Warranty on manufacturing defects for all our jewelry. This warranty covers issues like stone setting defects or structural flaws under normal wear. It does not cover damage due to accidents, loss of stones, improper care, or normal wear and tear.